ServiceNow ITSM & HRSD Consultant

Overview

Global enterprise is seeking an experienced ServiceNow ITSM & HRSD Consultant to support large-scale digital workflow transformation initiatives.

Key Responsibilities

• Configure and implement ServiceNow ITSM modules, including:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Fulfilment

• Design and implement HR Service Delivery (HRSD) capabilities

• Lead stakeholder workshops and requirements-gathering sessions

• Design scalable, enterprise-grade workflows aligned to best practice

• Support User Acceptance Testing (UAT) and go-live activities

Required Experience

• 4+ years hands-on experience with ServiceNow ITSM

• Proven HRSD implementation experience

• Strong knowledge of ITIL processes

• Experience working on enterprise-scale programmes

Preferred Experience

• ServiceNow Certified System Administrator (CSA)

• ITIL Certification